Help Center

Welcome to the Montego Island Foods Help Center! We’re here to ensure you have the best experience as you explore the bold, vibrant flavors of the Caribbean from your own kitchen. Whether you have questions about our products, shipping, or need assistance with an order, you’ll find all the answers here.

Frequently Asked Questions (FAQ)

Orders & Shipping

How can I place an order?
You can place an order directly on our website by browsing our selection of authentic Caribbean flavors and adding items to your cart. Once you're ready, proceed to checkout and follow the on-screen instructions.

Where do you ship?
We currently ship across [list of countries or regions]. For more details on shipping times and costs, visit our Shipping Policy page.

How long does shipping take?
Our standard processing time is [processing time], and shipping usually takes [estimated shipping time] depending on your location.

How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this to check the real-time status of your package.

Product Information

Are your products authentic Caribbean recipes?
Absolutely! Our products are crafted using traditional Caribbean flavors and ingredients, bringing the true taste of the islands to your kitchen.

Do you offer gluten-free or vegan options?
Yes! We offer a variety of gluten-free and vegan-friendly products. Check the product descriptions for specific dietary information.

How should I store my products?
For best quality, follow the storage instructions provided on each product's packaging. Most of our sauces, seasonings, and marinades should be stored in a cool, dry place and refrigerated after opening.

Returns & Refunds

What is your return policy?
If you're not completely satisfied with your purchase, we offer a [number of days] return policy. Please visit our Returns & Refunds page for details.

How do I request a refund?
To request a refund or exchange, please contact our support team at [customer service email] with your order details.